So I decide to test ordering pizza online from Pizza Hut. I have a 20% off your first online order so I figure why not. I get online, select my items, and go to check out. Of course it wants me to create an account. It even offers me a way to use my cell phone to text orders in and check the status. Pretty cool. So I fill out the form
1 - it doesnt like my password - even though its a strong password it has a comma in it - they dont like that. No big deal I have more passwords - but its annoying.
2- Because the form reset due to the invalid password - I had to fill out some info twice - didnt like that but I did.
3 - I put in the code for the coupon and it says "invalid code" - I check the code several times - visit the help to make sure Im entering the right number - its correct. Code does NOT work.
4 - I get online and find another code (thank goodness for free coupon sites). I enter this and it kicks me back to the first screen and my order is lost.
5 - I sign back in, put my order in, try the codes again - they dont work.
Now Im frustrated - so I call their customer service line. I explain the problem and they tell me that someone will call me IN THREE BUSINESS DAYS. So I might get a call Tuesday about this. I wanted a pizza today. What the Heck!?!?
So I give up and call the local store that delivers. The person who answers the phone has better ebonics than english skills but we wade through and I ask "hey - i have an online coupon for 20% off that I cant use, will you honor it" He is polite and says yes. We wade through the order and then he says its going to take an hour and a half. WHAT!!??!! Now I am furious so I cancel the order. I start to order another vendor - but we want to try their new pasta - not a pizza.
There is another store closer that doesnt offer delivery but has carry out. I call the number on my coupon and a friendly voice answers. He asks which Pizza Hut I will be picking my order up at. Uh, the one I called? There are only 2 - i called the first one and thought I called the second one. It was a local number. No - I actually called an order center in Tennessee. I tell him the pizza hut at the mall. "What block is it located in - the 2400 block or the 900 block?" How the heck should I know? Both of our restaurants are located on the same road and I could not tell him which one is which.
Its by the mall. Of course the name of the mall changed recently so it takes a while for us to figure out which pizza hut is which. I ask about the coupon - He checks with a supervisor - which takes a few minutes - and they will honor my coupon.
Total time spent ordering - 30 minutes. Round trip drive - 15 minutes. Not sure how much $4.00 gas I burned to go get it - but I save the delivery charge - and I got 20% off.
Will I use Pizza Hut Online again? MOST LIKELY NOT! Will I be calling them soon to order? Probably not. Pizza Hut - if you are read this - you need to get your web act together!
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